Refund Policy
Foreword
This Returns Policy applies to all products sold by MachinerySparePart (hereinafter referred to as “we”, “us”, or “our”). For the purposes of this policy, “MachinerySparePart” refers to both the company and its products.
Overview
We are committed to providing reliable machinery spare parts and professional service to our business customers. If, for any reason, you are not satisfied with your purchase, please review the return guidelines below before submitting a return request.
Return Time Frame
30 Days Policy:
Returns must be requested within 30 days from the date of delivery.After 30 Days:
Returns will generally not be accepted unless the item is confirmed to be defective or covered under warranty.
Conditions for Returns
To be eligible for a return, all of the following conditions must be met:
The item must be unused, uninstalled, and in the same condition as received
The item must be returned in its original packaging
Valid proof of purchase (invoice or order confirmation) must be provided
Items that do not meet these conditions may be refused or subject to deductions.
Handling Charge
For non-warranty returns approved by MachinerySparePart, a handling fee of up to 10% may be applied and deducted from the refund amount.
Made-to-Order (MTO) Items
Made-to-order (MTO) or customized products are non-returnable and non-refundable, unless a manufacturing defect or quality issue is confirmed.
If you believe an MTO item is defective, please contact us immediately with supporting evidence.
Exchanges
We only offer exchanges for items that are confirmed to be defective or damaged during shipment.
To request an exchange, please contact us at info@machinerysparepart.com with your order details and supporting photos.
Damaged Parcels
If you receive a damaged shipment, please follow these steps carefully:
Sign as “Damaged” when receiving the parcel
Provide clear photographic evidence, including:
The damaged item
Inner and outer packaging
Shipping label
Any missing contents, with visible external packaging damage
Failure to provide sufficient evidence may affect claim approval.
Warranty & Testing Exceptions
Certain parts (including but not limited to electrical components, sensors, control units, and motors) may require testing before a replacement or refund is approved.
If a replacement is requested before testing, the customer must pay for the replacement and shipping costs upfront
A refund will only be issued after testing confirms a manufacturing defect
Returning Your Product
All approved returns must be shipped to the following address:
MachinerySparePart
Guangzhou, Guangdong
China
Exact return address will be provided after return approval.
All returns must be sent using a trackable shipping service
Return shipping costs are the responsibility of the customer, except for approved warranty cases
Shipping fees are non-refundable
For high-value items, we strongly recommend using insured shipping services.
Collection of Returns
If you require us to arrange a return collection, please contact info@machinerysparepart.com.
Collection services can be arranged through our logistics partners; however, collection charges will be borne by the customer, unless the return is approved under warranty.
Refunds
Refunds are processed only after the returned item is received and inspected
Approved refunds will be issued to the original payment method
Processing times may vary depending on payment provider and bank policies
Late or Missing Refunds
If you have not received your refund:
Check your bank or payment account
Contact your payment provider
Allow additional processing time
If the issue persists, please contact us at info@machinerysparepart.com.
Shipping & Delivery
We aim to dispatch orders promptly using reliable carriers. However, delivery times may vary due to factors beyond our control, including weather, customs clearance, or carrier delays.
Delivery delays caused by third-party carriers do not automatically qualify for refunds or compensation.
Leave-Safe Deliveries
If you request delivery to be left without signature:
MachinerySparePart accepts no liability for loss or damage after delivery
Leave-safe authorization must be provided before shipment
Contact Us
For questions related to returns, refunds, or shipping, please contact:
📧 Email: info@machinerysparepart.com
🌐 Website: https://www.machinerysparepart.com